Week 7_1

  Week 7 AssignmentComplete the following assignment in one MS word document:Chapter 12 –discussion question #1-3 & exercise 1 & 12 & 16Chapter 13- discussion question #1-4 & exercise 3 & 4 & 6When submitting work, be sure to include

ITSM-2

The reading for next week is until section 4.5.2 “Improve”, page 87 of the PDF version of the book “ITIL Foundation, ITIL 4 Edition published by Axelos” Know the 4 Dimensions Model Submit 2 questions about the reading